FAQ

FREQUENTLY ASKED QUESTIONS

Welcome to NUSA STORES

As a valued client, you are our priority. Remember that we are here to help you in any way necessary. Have a question about our products or services? Here are some answers to the most frequently asked questions.

Can’t find the answer you are looking for? Don’t hesitate to send us a message.

Most Small pack domestic orders arrive 12-16 business days of order placement to anywhere worldwide.. Large items typically take 5-7 days to professionally package and shipment times cary depending upon destination.

Absolutety, we include a 100% money back guarantee on all sales. if you order doesn’t arrive as marketed, return it for a full refund.

Shipping

Yes we ship to over 50 countries and counting. Contact us today a shipping quote to your destination.

Payment | Best Ways to Send Money Internationally

Please make payment to our bank account. Go to the nearest bank or send a transfer via internet banking. Just bring the bank details the system generated for you to the nearest bank to complete the transfer or go to your internet banking account to complete this transfer.

We no longer accept PAYPAL.

NOTE : You can use the credit card online via TransferWise.com

Limitations of Warranty

  1. Your purchase is covered by a 1 Year limited warranty. Some
    items come with Lifetime Warranty in the event the guarantee term goes
    to the lifetime of the device, but each of the other warranty limitation
    still apply such as improper use, damage as a result of natural
    elements, water damage and etc.
  2. www.nusastores.com
    won’t, under any circumstances, be liable for abuse, misuse, normal wear
    and tear, alteration, improper care, unauthorized repair, design
    concepts, any chipping, peeling or fading of laminate or any acts of
    nature, including, fire, water damage, freeze, etc..

WARRANTY ON ALL EQUIPMENT

2 Year guarantee from date of invoice.


Return Refund Requirements

  1. Item must maintain new state. If freight damage occurred during
    shipping you must call within 24 hours of receipt to inform
    www.nusastores.com therefore that we can follow up a claim
    with the shipping carrier
  2. Item has to be returned in the original packaging. Save your initial packaging after opening.

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